• Customer Service: (877) 376 - 2571
    Chicago Store: (312) 265 - 1183



What happens if I don't love my dress?

Option 1: We'll give you a store credit​

We’re happy to give you a Frock Shop credit (less the cost of shipping) if the dress you ordered does not fit. 

To receive a credit, use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it.  Send us an e-mail to let us know why you are returning your dress.  Credits do not expire, but we do not issue partial credits or credits for accessories.


Option 2: Swap at our Chicago store

If you live near our Chicago store, you can swap your original dress for another style, no appointment necessary. If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given a merchandise credit for the difference in price.

Join our Mailing List

Sign up to receive updates

What are you looking for?