What happens if I don't love my dress?
Option 1: We'll give you a store credit
We’re happy to give you a Frock Shop credit (less the cost of shipping) if the dress you ordered does not fit.
To receive a credit, use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it. Send us an e-mail to let us know why you are returning your dress. Credits are good for 1 year.
Option 2: Swap at our Chicago store
If you live near our Chicago store, you can swap your original dress for another style (appointment required). If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given a merchandise credit for the difference in price.
Sales / Clearance Items
All purchased items are final sale.