• Customer Service: (773) 243 - 9433
    E-mail: info@frockshopchicago.com

MORE DRESSES IN OUR CHICAGO STORE

FAQ's



HOW IT WORKS

 

     I live in Chicago. Can I try on a dress before I rent it?

Yes! Visit our retail loft located at 2150 S. Canalport Avenue, #3A-10, Chicago, IL 60608. PLEASE NOTE: our hours may vary from week to week, so please check the STORE page of our website to confirm our hours.

 

 

     How do I rent a dress online?


Choose your dress by either ordering online or visiting our Chicago retail loft. Dress rental periods are 4 or 7 days. If you are in Chicago, pick up your dress before your event and return it after. If you order online, we ship it to you. can search for a dress by a number of criteria including wear date, size or occasion.


We ship your dress so that is can arrive on the date you select. We recommend reserving your dress so that it car arrive at least 1-2 days before your event date. Look fabulous at your event! Post, Tag or Tweet about your Frock Shop experience and give us a review of your dress. Don't forget to send us pictures!


Return your dress by placing it in the pre-paid envelope that we have provided for you. Drop your envelope in any UPS dropbox. We take care of the dry cleaning!

 

     Do I have to get my dress cleaned?

Nope - we take care of the dry cleaning!

 

     Do you rent wedding dresses?

We no longer rent wedding dresses.

 



RENTAL PERIODS / PRICING

 

     How long can I rent a dress?


Dresses can be rented for 4, 7 or 10 days (the price for a 7 and 10 day rental is slightly higher).

     What if I need a dress for more than 10 days?


The maximum amount of time that you can rent a dress is 10 days.

 

 

     How far in advance can I rent a dress?

You can reserve a dress as far as 12 months in advance.

 

 

     How much does it cost to rent a dress?

In general, cocktail dresses range from $40 - $185. Evening gowns range from $85 - $185.

     What does the rental price include?

The rental price includes the cost of the dress rental, dry cleaning and "accident insurance". Shipping and taxes will be added to your order (standard tax rates apply to all orders placed within the state of Illinois only).

 

 

PAYMENTS

 

     When is my credit card charged?

In order for us to reserve the dress for your requested date, we charge your credit card at the time your order is placed.



 

     Is a security deposit required?


In addition to paying the rental fee, we require a security deposit for SELECT dress rentals. The amount of the deposit depends on the dress you are renting. The deposit is refunded when the dress is returned. For showroom orders, you can pay the deposit when you pick up the dress. For online orders, we will call you before the order is shipped to charge the deposit. Orders are not shipped/dresses can not be picked up until the deposit is paid.

 

     Do I get any money back after renting a dress?

No.  The price that you pay includes the rental price, accident insurance and dry cleaning.

 

 



DRESS RETURNS / DAMAGE

 

     How do I return my dress?

Simply place your dress in the pre-paid envelope that has been provided for you. Your return will either be by UPS.  Please do not return your dress at the post office.  Rentals made at our Chicago showroom can be dropped off at the showroom or mailed back (client pays for mailing expense). Yes, it's that easy! 

     What if the dress I'm renting becomes dirty or damaged?

We like to think of our members as an extended group of friends with access to our closet. Therefore, we ask you to make every effort to treat the dress as if it were on loan from a friend and return it to us in the same condition as received. We expect the dresses to have some natural wear. That is why every dress is professionally cleaned and repaired upon return. No additional fee will be assessed for instances of everyday wear and tear or for removable stains as dirt, food or make-up. These things are covered by our "accident insurance", which are included in the price of your dress rental. In cases where dresses are not returned, or returned severely abused, permanently stained or damaged beyond everyday wear, you will be charged a reasonable repair or replacement fee, determined by The Frock Shop. Some items, however, are not easily replaceable and the full retail value may be charged.

 

 

     What happens if I return my dress late?

We ask that you make every effort to return your dress in a timely manner, as someone else may have reserved the dress for another special occasion. Believe us when we say it's a real drag when your dress is not ready on time. Although most members observe that simple rule, sometimes a stronger motivation is needed. Hence, The Frock Shop has late fees: $40/day late fee. Timely returns are vital to our dress rental community, so we ask that you return your dresses on time.

 

     I have lost my pre-paid return envelope. How do I return my dress?

Just e-mail us at info@frockshopchicago.com with your order number and we will e-mail you another return mail label.





SHIPPING

 

     How long will it take for my dress to arrive?

We ship all of our dresses so that they arrive on the date that you requested. You will receive a tracking number so that you can track your package.

 

     I need a dress ASAP! Can you ship my dress today?

The processing time for all online orders is 48 hours. For example, if you place your order on a Monday before 12 noon CST, it will be shipped on Wednesday. If you need your dress to be shipped in less than 48 hours, please CALL us at (877) 376-2571 and we will do our absolute best to fulfill your order. Keep in mind that we can usually accommodate requests to ship in less than 48 hours if you call us, but same day shipping requests must be received before 12 Noon CST and will be charged a rush fee of $15. Additional shipping charges will apply for all expedited orders.

     I live outside of the United States. Can you ship to me?

At this time, we only ship to the continental United States, including Hawaii.  

     I am going out of town.  Can I ship my dress to my hotel or a friend/family member's house?

Of course! Just provide the shipping address in the check-out page. It is also a good idea to let your hotel, friend or family know that a package will be arriving for you. Keep in mind that sometimes credit card companies require extra verification for orders that are shipped to addresses other than your billing address. This verification can take up to 48 hours, so please place your order in enough time for this process to take place.

 

     What shipping carrier do you use?

We ship most of our dresses by UPS (www.ups.com).

 

     My dress has not arrived and my event is today! What should I do?

Keep in mind that UPS delivers up to 8 PM in some locations. When we ship your package, we will provide you with a UPS tracking number so that you can track the status. If you have tracked the status of your package and you still have questions regarding delivery, please e-mail us at info@frockshopchicago.com with DELIVERY STATUS in the subject line and your order number and we will assist you. As with ordering anything online, there is a slight chance of shipping delays. This is why we recommend that you choose a dress arrival date that is at least 2 days before your event.

     Do I need to be at home to accept my package delivery?

UPS does not require a signature for deliveries to secure locations. Please be sure to provide a phone number where you can be reached during the day because if your location is not secure, UPS will often call you to see if it is OK to drop off your package.

     I need my dress on a Saturday. Are dresses delivered on Saturdays?

Yes, but UPS charges an additional fee to deliver packages on Saturday.




SIZES

 

     Do you offer plus sizes?

Yes.  We offer cocktail and evening gown dresses in sizes 0 - 22.

 

 

     I don't see my my size. Is it possible for you to get this dress in my size?

We are able to get additional sizes in some of dresses that are seen on our website. Click the Contact link that is located on the page of the dress that you like. If we can find the dress, we will let you know and add dress in the size you requested to our website.



DRESS SELECTION

 

     I see a dress in a store or at another website that I want to rent. Is it possible for you to order a dress for me to rent?

But, our business is built around providing the dresses that you want, so we definitely want to know which dresses and designers you love. Feel free to let us know by sending an e-mail to info@frockshopchicago.com with DRESS REQUEST in the subject line. We will add it to our "most wanted" list and try our best to locate it for you. If we can find the dress, it will be added to our website and an e-mail will be sent to our membership base with a notification of new arrivals.

     Are all of your dresses listed on your website?

At any given time, 50% of our dresses are listed on our website. We get new dresses every other week and take pictures of them monthly. You may e-mail us at info@frockshopshicago.com to inquire about if we have a particular dress or style that you are looking for.

     What condition are the dresses in?

At the Frock Shop, you will never sacrifice style or quality just because you are renting a dress. All of our items are either "new" or in "like new" condition. Some will be worn for the first time by you. We hold very high standards and offer our members nothing less than the best. After dresses are no longer up to the Frock Shop's high standards of "rentable condition" they are sold. Trust us - if we would not wear it, we do not rent it!


     Do you rent jewelry to match my dress?

Yes. Clutches and accessories are available to rent in our Chicago store.

 



RETURNS

 

     What if I get my dress and it does not fit (or I do not like it)?

If your dress does not fit (or you choose not to wear it), simply return it within 24 hours for a merchandise credit less shipping and less a 15% restocking fee. We will allow you to apply the credit towards a future dress rental and credits never expire. With ordering any article of clothing online, there is always a risk that you may not like your item or it does not fit when it arrives. We highly encourage you to e-mail us at info@frockshopchicago.com and ask questions about the dresses that you are interested in. We have seen ALL of our dresses on real bodies. So by asking just a few questions, we can give you an excellent idea of whether or not a dress will work for your body type or if it is appropriate for your event.




CUSTOMER SERVICE

 

     What are your customer service hours?

Our customer service hours are Monday - Saturday, 9 AM - 6 PM. CST

     What is the best way to contact you for the QUICKEST response?

Simply put, e-mail! We will respond to all e-mail messages 7 days a week, usually within 24 hours or less.


     What is your mailing address?

2150 S. Canalport Avenue, #3A-10 Chicago, IL 60608

 

     Do you buy dresses from customers?

Yes. Please note that we buy dresses based on current inventory needs, which means that we may only be looking for certain sizes and designers. If you are interested in selling your dress to The Frock Shop, e-mail us at info@frockshopchicago.com with DRESS TO SELL in the subject line, along with the picture of the dress, size, designer and color. We will respond within 48 hours. All dresses must be new or dry cleaned and in excellent condition. We take requests to buy dresses via e-mail only.



     What if my dress needs alterations?

We allow alterations on select dresses for Chicago store orders only.




PURCHASING DRESSES

 

     I love the dress that I rented and want to buy it! Can I buy dresses from The Frock Shop?

We have sales twice a year. When a sale starts, we send an e-mail to our membership base and post a special sale section of our website. If you cannot wait for one of our sales, feel free to e-mail us at info@frockshopchicago.com and we will try our best to locate a retailer that sells the dress you are looking for.



     I can find dresses to purchase for the same price as your rentals. Wouldn't it be wiser to buy?

This is a great question. While it is very easy to find dresses for less than $50, it is not easy to find dresses that are of the same quality and unique nature as the dresses that The Frock Shop carries for less than $50. We specialize in unique, well made dresses in quality fabrics from major designers. While we love H&M, Zara and Forever 21 just as much as the next gal', you will be hard pressed to find our dresses in these stores.



     What types of discounts are available?

The following discounts are available to e-mail subscribers: $15 birthday discount, Frock Star (VIP access to free rentals for select frequent members), paid monthly membership (unlimited dress rentals per month for month for $95/month), e-mail notifications regarding new arrivals, discounts and free products from our jewelry and beauty partners and much more!

 

 

     Do you offer dress rental for photo shoots and fashion shows?

Select dresses are available for INDOOR photo shoot rental. Due to the delicate nature of our designer gowns and the frenzy often takes place behind stage at fashion shows, we do not rent any of our dresses for fashion shows.

 



JOBS / INTERNSHIPS

 

     Are you hiring?

At this time, we are hiring non-paid interns and a paid seamstress (part-time). Interns assist in the areas of marketing, inventory management and graphic design. Seamstress must have experience in special occasion dress alterations. If you live in the Chicago area and are interested in one of these positions, please send your resume and cover letter to info@frockshopchicago.com with the position title in the subject line.

     Why should I join your e-mail list?

When we started The Frock Shop, we felt that it was very important to create a community of members who love high fashion and want to share their special moments with us. This includes sharing pictures and the experience of wearing a beautiful designer dress for their wedding, party, prom or special occasion. Being a member gives you access to birthday discounts, VIP rewards, notification of new items, a customer account where you can keep track of your dress rentals, the ability to provide feedback on the dresses that you rent and much, much more. These are wonderful perks that we felt should be given to members only instead of the general public.

     Who can I talk to regarding investor or press inquiries?

If you are interested in receiving an investor package or interviewing The Frock Shop, please visit our contact page.

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