When will my dress arrive?
Your dress arrives on the day that you choose from the drop down calendar. Simply click on the date box and choose your arrival date from the calendar. We recommend choosing an arrival date 1-2 days before your event or choosing a 7 day rental so that you get your dress early enough to match shoes and accessories.
You do not have to wait the week of your event to rent a dress. You can reserve a dress 9 months in advance.
We ship UPS, not the post office. UPS deliveries are made between 8am and 8pm Monday - Friday. We provide tracking information so you can see when your package is out for delivery. We require a signature for some dresses, so please address deliveries accordingly. Many mailrooms, front desks, and concierges are able to sign on your behalf.
How much does shipping cost?
Shipping is between $10 - $17 depending on the dress. The exact cost will be based on the package weight of your dress and your location. Return shipping is free. You will be given an exact shipping quote after you add your dress to the shopping cart and you will be able to determine if you want to continue with placing your order after you see this amount.
What happens if I don't love my dress?
Option 1: We'll give you a store credit
We’re happy to give you a Frock Shop credit (less the cost of shipping) if the dress you ordered does not fit.
To receive a credit, use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it. Send us an e-mail to let us know why you are returning your dress. Credits are good for 1 year.
Option 2: Swap at our Chicago store
If you live near our Chicago store, you can swap your original dress for another style (appointment required). If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given a merchandise credit for the difference in price.
Sales / Clearance Items
All purchased items are final sale.
